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Treating Customers Fairly

contact Rutland House

Toni Cressey
Mortgage Advisers
Rutland House
300 Station Road
New Waltham
Grimsby DN36 4QR

Tel: 01472 211670
Fax: 01472 812194


Opening Hours

Monday to Friday   9am to 5pm

Saturday   9am to 2pm

Out of work insurance is now more important than ever before - If you do not have this insurance already please call us to discuss under no obligation.

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Toni Cressey Mortgage Advisers
Committed to treating our customers fairly

At Toni Cressey Mortgage Advisers, we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Conduct Authority initiative ‘Treating Customers Fairly’.

We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

Our commitment to you

We will:

  • Provide you with clear information about the products and service we offer, including fees and charges

  • Ascertain your individual needs, preferences and circumstances before recommending a mortgage

  • Only recommend a mortgage that we consider suitable for you and that you can afford – and always the most suitable from the available options

  • Not recommend a mortgage if we can’t find one we consider suitable

  • Encourage you to ask if there’s something you don’t understand

  • Give you access to a formal complaints procedure should you become unhappy with our service

How you can help us

To help us give you the most appropriate advice, we will ask you to:

  • Tell us as much as possible about your income and outgoings, to enable us to properly assess how much you can afford

  • Let us know about changes that might affect your ability to repay a mortgage

  • Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand

  • Tell us if you think there are ways we can improve our service

Thank you for choosing Toni Cressey Mortgage Advisers.

Toni Cressey Mortgage Advisers is authorised and regulated by the Financial Conduct Authority, and is entered on the FCA register ( under reference 300442.

Your home may be repossessed if you do not keep up repayments on your mortgage.

For mortgages we are normally paid by commission from the lender. As an alternative you can pay by fee. This is typically 2% of the loan amount and any commission would be reimbursed to you.

The Financial Conduct Authority do not regulate buy to let mortgages.

For advice on any of the above, Contact Us now.


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